We offer Free Shipping on all orders over $60 shipped within Canada.
A flat $10 shipping fee applies for all other orders shipped to Ontario and $12 to other provinces.
Transit times within Ontario are 1-3 business days. Transit times within Canada are 2-7 business days. Please allow 1-3 business days for processing before the order is shipped. All shipping services used by ela provide a tracking number.
ela Handbags Canada ships within Canada. Visit our ela USA site for shipping within the United States.
We currently do not offer shipping outside of North America.
A pre-order is an order for an ela product that has not yet arrived at our warehouse. These items have a future estimated ship date at the time of purchase. Once your pre-order item has arrived at our warehouse facility, your order will be processed and shipped, and you will receive a shipment tracking number. Kindly note that this estimated ship date is subject to change in the event that there are unforeseen delays in the items arriving at our warehouse. In the event a pre-order shipment is delayed beyond the initially provided estimated ship dates, we will inform you right away."
ela wants you to be completely satisfied with your purchase. Please let us know within 14 days of receiving your package if you would like to make a return or exchange by contacting customer care or sending an email to firstname.lastname@example.org.
It is a heavy heart that we will be pausing our hot-stamp monogramming services. While we are on an amazing journey as a small business that is beginning to grow due to the support of our incredible customers and followers, it has become increasingly difficult for our small team to handle the logistics required to run our monogramming program. With that being said, we will introduce monogramming from time-to-time around holidays and special events. In the meantime, it won't be available on the website as part of our regular product offering.
Yes, all of our bags and accessories are crafted from vegan materials. We use 100% recycled plastic bottle lining and wrapping currently used is 100% recyclable.
Unfortunately, only one promotion or coupon code can be applied per order.
Discounts and promotions do not apply to Gift Cards.
ela no longer provides monogramming services directly through our website. Discounts do not apply to custom hand-painted monogramming services provided by Spoon Studio.
You can contact us through our contact page. We will be happy to assist you.